ZZCTeaプライバシーポリシー

This policy applies to the product browsing, quote requests, sample enquiries, private label and OEM/ODM customization, and related communication services provided by the ZZCTea Chinese tea sourcing website at zzctea.com/zh and its English-language version.

1. Who We Are

The website is operated by Guangzhou Zhaocha Network Technology Co., Ltd. (广州找茶网络科技有限公司), referred to as “we” or “us”. For questions about this policy or how we handle personal information, or to exercise your rights, contact us on WhatsApp at +86 132 4232 9988 and state “Privacy Request”. If you cannot use WhatsApp, you may call the same telephone number.

2. Information We Handle and Why

1. Sourcing contact details. When you request a quote, we handle the name, email address and country or region you provide to identify the source of the request, reply and continue the discussion. Company name and WhatsApp number are optional. Leaving optional fields blank does not prevent you from submitting a request using the required contact details.
2. Products and sourcing requirements. We handle selected products, specifications, grades, quantities and units, along with tea types, intended use, packaging, branding, target markets, budgets, destinations, ports, trade terms and planned timing you provide. This supports product selection, proposals, sample arrangements and quotation preparation. You may ask for recommendations or further discussion where details are undecided.
3. Files you choose to provide. You may upload specification files, packaging references or other optional attachments. Files may contain contact details, brand assets or commercial information. We use them only as needed to handle the relevant request. Do not upload identity documents, payment card information, health information or other sensitive personal information unrelated to sourcing. Do not submit another person’s personal information or confidential documents without permission.
4. Enquiry records. After successful submission, we retain the reference number, submission time, requirements and related communication records for follow-up, checking requirements, service support and necessary dispute handling. A quote request does not constitute a purchase. Quotations and order conditions are confirmed separately.
5. Necessary technical information. To maintain sessions, protect forms, prevent duplicate submissions and address malicious requests, the website and its servers may handle session identifiers, request times, IP addresses, browser information and necessary security logs. This information is handled only as needed for operation, security and applicable legal requirements.

3. Browser Storage and Cookies

The website may use necessary cookies or similar technologies to maintain your enquiry session, preserve your Quote List and protect requests.

To help you return to a form after reading the policy, some form information is kept as a temporary draft in the current browser tab’s sessionStorage. Drafts can be restored for 30 minutes and are cleared after successful submission; expired drafts are not restored. This is not long-term account storage. Avoid leaving unsubmitted sourcing information on shared devices and close the page when you leave.

We do not add your name, email address, WhatsApp number or sourcing requirements to public page URLs. If we introduce non-essential marketing or analytics technologies, we will provide additional information and choices where applicable.

4. Who Can Access the Information

Access is limited to personnel who need the information for the relevant sourcing request, customer service or system maintenance, within their responsibilities.

Where suppliers, processors or logistics providers need to participate in product, sample, packaging or delivery discussions, we first share a requirements summary without identifying the contact. If sharing personal contact information is necessary, we will explain the recipient and purpose and obtain separate consent where applicable. We do not sell your personal information for unrelated third-party marketing.

Service providers entrusted with hosting, email delivery or technical maintenance may handle information only as needed to provide those services and should be subject to confidentiality, security and purpose restrictions. Where disclosure is legally required, we will verify the request and limit disclosure as permitted by law.

5. WhatsApp and Third-Party Services

Choosing WhatsApp opens its website or application. You decide whether to send a message. WhatsApp also handles messages, account information and device information under its own rules.

We do not automatically include unsubmitted form contents, email addresses, attachments or other private information in WhatsApp links. Information you choose to send is used to follow up on the relevant enquiry. We do not control third-party privacy policies.

6. Retention and Deletion

We follow the principle of retaining information only for as long as necessary for the relevant purpose. Active enquiries are kept until handling is complete. Records needed for a contract are kept until performance and necessary after-sales matters are complete. Where applicable law, tax or financial requirements, or disputes require further retention, it is limited to the necessary period rather than indefinite.

When assessing retention, we consider whether the request is complete, an order exists, after-sales matters or disputes remain, and any applicable statutory obligations. When the purpose ends and no legal reason for retention remains, the relevant personal information should be deleted or anonymized.

Closed enquiries that did not result in an order, residual attachments, technical logs and backups should be included in periodic cleanup. If technical limitations prevent immediate record-by-record deletion from backups, restoration and use should be restricted, and the data removed through backup rotation.

7. Your Choices and Rights

Using the contact details in section 1, you may request access, copies, correction, completion or deletion of relevant personal information, withdraw consent or make another request about information handling. Where possible, provide your reference number and contact email or other necessary details. Do not send unrelated sensitive information.

To prevent impersonation, we may verify requests in a necessary and appropriate way. Withdrawal does not affect lawful handling before withdrawal. If information is needed to continue an enquiry or perform a contract, the relevant service may be unable to continue after withdrawal. If a request cannot be fulfilled, we will explain the applicable reason and available options.

8. Security and Cross-Border Handling

We should apply access controls, transmission protection and technical and organizational measures appropriate to the business risks to limit unauthorized access, disclosure or misuse. No online service can guarantee absolute security.

International business communications may involve recipients or services outside China. Before transferring personal information where applicable law requires separate notice or consent, we will complete the relevant steps. This policy does not provide blanket authorization for cross-border sharing with unspecified recipients or for unspecified purposes.

9. Minors and Policy Updates

The website is intended for business sourcing and commercial cooperation, not services for minors. Please contact us if you discover an inappropriate submission of a minor’s personal information.

We will update this page and its version when services or handling practices change. Material changes will be brought to your attention appropriately, and fresh consent will be requested where required by law.